Aftershock

I have a question about virtual reality

What is a virtual reality film?

A virtual reality (VR) film provides a sensory experience by immersing the viewer in a 360 degree world. To fully experience a VR film, you’ll need a virtual reality headset, while headphones enable you to hear the sounds of the landscape you’re in.

VR films have been used in a variety of ways, from video games to flight simulations, with charities using them to share a unique insight into their work – from the realities of life in remote communities to the experience of living with dementia and autism.


Is a virtual reality film the same as a 360 film?

No, they’re different. While you can still engage with and explore the environment in a 360 film, it doesn’t provide the same immersive experience as a virtual reality film viewed in a headset.


What do I need to watch Aftershock in virtual reality?

To fully experience the film, you’ll need a virtual reality headset (you can order one for free here) and the Aftershock app - find out how to download it here.


I have a question about the Aftershock headset and app

Can I watch Aftershock without a virtual reality headset?

To fully experience the film you’ll need a virtual reality headset. You can order an Aftershock headset for free here. If you don’t have a headset, you can still watch the film on your smartphone using the Aftershock app – find out how to download it here. You’ll be able to move your phone around and explore the film, but you won’t have the same immersive experience as using a virtual reality headset and headphones.


What is the Aftershock VR headset?

Our Aftershock headset has been specially designed for this project. It is made of cardboard with plastic lenses and is suitable for people who wear glasses. It has been certified by Google and works with Google Cardboard.

The headset is compatible with most Android or Apple smartphones that are younger than three years old. You can order your free Aftershock headset here.

You'll also find a QR code on your Aftershock headset, which will enhance your experience of watching the documentary if you are using the Google Cardboard or Google Play app.

Find out how to put your headset together using our simple tutorial:


Are there other VR headsets available?

Yes, there are. You can also use:

A Google Cardboard headset: most smartphones work with the latest Cardboard, except iPhones 5 and 5s – these work with Cardboard v1, which is no longer available.

A Gear VR headset: this is another virtual reality headset, developed by Samsung. To use the headset you need to have a compatible Samsung Galaxy device: the Galaxy Note 7, S7 or S7 edge, the Note5, the S6 edge+, the S6 or the S6 edge.


Can I watch Aftershock without downloading the app?

You’ll need the app for the full virtual reality experience. It's available to download on Google Play now and will be available on other platforms soon - like WaterAid on Facebook or follow us on Twitter to get the latest updates.

If you don’t want to download the app, you can still watch the 360 version of the film here.


Which app should I download to watch Aftershock?

Aftershock is available through the iTunes app store (for use with iPhones) and Google Play (for use with Android phones). You’ll also be able to download it from Oculus for use with Gear VR headsets soon - like WaterAid on Facebook or follow us on Twitter for the latest updates.


Is the Aftershock app compatible with my smartphone?

The Aftershock app is compatible with:

- iOS - iPhone 5/5c/5s/6/6s

- GearVR - Note4/Note5/S6 Edge/S7/S7 Edge

- Android - Samsung Galaxy phones S6 and upwards. Sony Xperia Z & Z5, Samsung Note 4, HTC10, ASUS Nexus 7, Motorola X Play, Motorola Moto G.

To watch Aftershock, you’ll need an Android phone with iOS version 5 or higher, or an iPhone with iOS version 9.0 or higher.


I don't have a smartphone, can I still watch Aftershock?

Without a smartphone you can’t watch Aftershock as a virtual reality film, but you can watch the 360 version of the film here.


Can I access the app on a tablet?

At the moment we’re not supporting the Aftershock app on tablets. Please use a smartphone instead.


I have a question about my Aftershock headset order

Where can I get my Aftershock headset delivered?

Currently our headsets are available for delivery in the UK and Channel Islands only. Delivery is free of charge.


How long will my headset take to arrive?

Your headset should be with you in five to seven working days after submitting your order form.


My headset still isn’t here, can you help?

Yes, just drop our Supporter Care Team a line on 020 7793 4594 or email supportercare@wateraid.org and they’ll look into your order for you.


I’m having problems watching Aftershock

I can’t find the Aftershock app. Can you help?

The Aftershock app is available through the iTunes app store (for use with iPhones) and Google Play (for use with Android phones). Just follow these links or click on your chosen store and search AftershockVR. You’ll also be able to download the app from Oculus for use with Gear VR headsets soon - like WaterAid on Facebook or follow us on Twitter for the latest updates.

Still having difficulties? Contact our Supporter Care Team on supportercare@wateraid.org or 020 7793 4594.


Can watching a virtual reality film cause motion sickness?

Some people may experience motion sickness while watching a virtual reality film. If you’re concerned about this, or find yourself feeling unwell while watching Aftershock, we recommend sitting down to watch the film and not spending too long wearing your headset. If you find viewing too difficult you may want to watch the 360 version of the film here.


I'm having problems watching the 360 version of Aftershock

The 360 version of Aftershock may not work in some browsers. If you are trying to watch the 360 film in Internet Explorer, please try Chrome or Firefox instead.


I have a question about the project

Where can I find out more about WaterAid’s work in Nepal?

Following the devastating earthquakes that struck Nepal in 2015, WaterAid is continuing to provide support for long-term rehabilitation in some of the worst-affected communities. To mark the one-year anniversary of the disaster, our Nepal Country Representative, Tripti Rai wrote this blog looking at the progress that has been made so far. You can also find out more in the film below:

For the latest updates from Kharelthok you can follow Dharma, the project engineer, on Instagram. You can also get the latest news on our work in Nepal from WaterAid’s Voices from the Field Communications Officer, Mani Karmacharya, on Twitter.

Where can I find out more about the HSBC Water Programme?

The HSBC Water Programme is bringing together expertise from WaterAid, WWF and Earthwatch to help tackle the global water challenge. Through the partnership, WaterAid has reached 1,438,447 people with safe water and 2,073,529 people with decent toilets to date – and we’re committed to transforming even more lives across Bangladesh, India, Nepal, Pakistan, Ghana and Nigeria. You can read more about our progress so far on the WaterAid website. Aftershock is part of the #WaterStories series.


How can I support WaterAid's work in Nepal?

With your generous support, we can help more communities like Kharelthok regroup, rebound and rebuild, and reach even more of the country’s poorest communities with access to clean water and decent toilets. You can help by making a donation here.

You can also show your support for the project by sharing your experiences of the film on social media using #AftershockVR and #WaterStories and encouraging others to view the film.


Can’t see your question here? Our Supporter Care Team can help. Just email supportercare@wateraid.org or call 020 7793 4594.

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